GEC Scenario #73: ISO in Ruhr

This sample scenario is from a collection of 70+ Global Engineering Competency (GEC) scenarios developed for instructional and assessment purposes. For more information, including links to usage tips and other supporting resources, visit our About page.

As an industrial engineer employed by a U.S.-based manufacturing firm, you are sent to a production facility that your company recently acquired in the Ruhr region of Germany. Since the plant was independently owned and operated prior to the acquisition, many of its current procedures and systems are somewhat idiosyncratic and non-standard. To bring the plant in line with your company’s global manufacturing platform, your managers ask you to lead implementation and certification of an ISO 9001 quality management system. How would you pitch the ISO plan to your German colleagues to maximize buy-in? 

Recommended Uses: INSTRUCTION/TRAINING (see our GEC Resource Guide for additional guidance)

Citation: Jesiek, B. K. and Woo, S. E. (Eds.). (2018). GEC Scenario #73: ISO in Ruhr. Retrieved from

License: Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)

This material is based upon work supported by the National Science Foundation under Grant Nos. 1160455 and 1254323. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation. We also acknowledge support for this work from Purdue's Center for Intercultural Learning, Mentorship, Assessment and Research (CILMAR).